item not received by my customer

[goldiesoldies]

My customer has not received her order and it has been over 2 weeks. I have a tracking number where it was picked up and then disappeared. I have a tracer on it with the postal service. Is this covered by ebays guarantee or do I pay out of pocket to the buyer?

[inceptions]

eBay's Money Back Guarantee protects the buyer, not the seller. You would refund the buyer out of pocket and you can file an insurance claim for a lost package here:

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwif0rbk3ZmDA...