07-12-2023 03:48 PM
bought an item from @partscontainer for $67 that arrive almost a week late so I had to buy it locally in order to get it installed on my car. I requested a return due to item not needed anymore and seller charges me $51+ for shipping cost, basically my total refund was $12 and some change when it was all said and done. No way to contact ebay to resolve this as it's a pure scam. USPS shipping would have cost me about $15 if I just used my own shipping label. What other course of action do I have here, because basically they just took their item back AND kept my money!
07-12-2023 05:46 PM
You should have opened the return request as item not as described - late arrival makes the item not as described. This is info in case it happens again - you can not change this return.
You should review the return label cost with customer service - eBay determined the cost, not the seller.
To speak to customer service, use the link on the left side of this page “have us call you” - https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the eBay Community.