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broken cup in shipment
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on 12-10-2016 09:45 PM
Buyer received order, but cup was broken in the shipment. I don't want the other pieces returned and buy is requesting her money back. She paid .99 plus 8.00 for postage.
Is there a money back quarantee on this since is arrived broken? How to we handle this? I have instructed buyer NOT to send back the items.
Please advise.
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