Tracking info shows package delivered but buyer never received

[ss-382]

What does the seller do if the shipping tracking details indicate it was delivered, but the buyer claims they never received the package?

[wooden_flower]

If the buyer opened a not received claim, respond to the claim by entering the tracking # that shows delivery.  The claim should close in your favor.

Send the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery.  The scanners have gps, so they can see exactly where the package was delivered.  If mis-delivered, the carrier should try to retrieve the package.

If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.