Comics-scifi_collectibles Is a Volunteer Community Mentor.
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@vetoartist You can contact eBay customer service and see what they say. If the seller sent the $17 via PayPal and not from eBay then eBay should be able to force the rest of the refund.
When you receive an item that's not working it's best to return it right away at the sellers expense and not try to fix it.
eBay agents are working from home so you have to request a call back or live chat.
Here is how to contact eBay customer service for assistance.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Request a call back or live chat from the left hand side of the page.
( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
@vetoartist You can contact eBay customer service and see what they say. If the seller sent the $17 via PayPal and not from eBay then eBay should be able to force the rest of the refund.
When you receive an item that's not working it's best to return it right away at the sellers expense and not try to fix it.
eBay agents are working from home so you have to request a call back or live chat.
Here is how to contact eBay customer service for assistance.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Request a call back or live chat from the left hand side of the page.
( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
