How to stop a refund when an exchange was done

[angr_5758]

I had someone ship an item for me when I was out of town. The wrong item was sent. I had them do a claim for incorrect item so I could send them the one they ordered. The only option I see to close the claim is Refund. How do I close the claim as an exchange now that the replacement is sent to the customer?

[rock.star]

EBay only supports refunds not exchanges.

If the buyer is happy with the nes item they can close the case.

[angr_5758]

Thank you for thevreply, that helps.