How to issue a full refund for a sale that used the GSP?

[kare-bearb]

Sold something to an Australian buyer using the Global Shipping Program.  They contacted me that there is a problem with the item.  I would like to refund them in full & let them keep the item.  A case has not yet been opened by the buyer.

If I cancel the sale, will they be automatically refunded the complete GSP part of their payment?  Or is there something extra that needs to be done?

[disneyshopper · Accepted solution]

If you file a Cancellation, the buyer will be refunded the amount that you received.  Any amounts that were charged by Pitney Bowes for customs clearance/fees would be refunded by them.

[kare-bearb]

Thank you.