How to get money back?

[pokemaniac_1999]

I bought a misadvertised defective item, but the seller does not accept returns. How do we request a refund?

[eburtonlab · Accepted solution]

@pokemaniac_1999 

The seller's stated "no return" policy only applies to "remorse" returns, where the buyer has a change of mind.

If the item is "not as described", eBay's money back guarantee applies as long as the link appears in the item listing.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not cooperate at any point after starting a "not as described" case, after three business days you can ask eBay to step in and refund you.