How do I contact ebay and get a reply?

[condoghost]

I've bought seeds in the past and by the time we see they haven't produced anything, eg sweetcorn, it is too late to provide feedback or get a resolution as the feedback and contact seller are no longer available after 60-days.

I appreciate there isn't an 'answer' right now.. This needs to be escalated within ebay as it is a continuing problem with eg vegetable seeds and other seeds for growing. The orders I placed this week I won't know until June/July/August/September if the seed has grown and I have cobs of sweetcorn. I asked this be escalated and addressed within ebay so that I am not faced with the same issue in July/August/September 2022 as I did back in 2018/2019.

The agent thanked me for my 'valuable suggestion', 'I have now escalated this to our dedicated team, they will review the details again and take this into consideration in next evaluation'.

The 'link' took me to 'Unsolicited idea suggestions policy' from where there is the option 'Sending us suggestions' yet when I submit the 'suggestion' I am informed 'We received your suggestion. Thanks for sending us your suggestion. We appreciate your input. However, we can’t respond to suggestions like this because we may have been working on a similar idea internally already, and we want to avoid any potential misunderstandings around the ownership of the idea.'!

I can see I may well go round-and-round in circles again later this year if I have issues with any of the seed items I have bought this week same as I did back in 2018/2019.

Ww need more than an assurance 'dedicated team will review the details again and take this into consideration in next evaluation'. we need this to be actively looked at and resolved as often some specialist seeds are only easily available through ebay.

[wooden_flower]

I would suggest bringing it up at next week's chat with staff.  A new thread will open here Wednesday at 1PT -

https://community.ebay.com/t5/Weekly-Discussion-with-eBay/bd-p/weekly-chat

Also - paypal allows 180 days for a not as described claim, most credit cards offer 90 - 180 days.

[condoghost]

I will try next week as it looks like I just missed today's weekly chat. Thank-you.

I much appreciate the info on PayPal allowing 180 days for a not as described claim, I'd first want to contact the seller directly through the purchase link in eBay if I could before raising a PayPal claim. I'll keep it in mind. Thank-you.

[wooden_flower]

If the seller has other items listed, you could use the contact seller link on an active item, then explain that your issue is with a purchase from a few months prior.

I've always had good luck with the flower seeds I buy, but I grow easy stuff 🙂

[condoghost]

Yes, some specialist seeds such as a specific pumpkin variety or a specific sweetcorn variety can be 'challenging'. Had no luck with pumpkin seeds in 2018 then managed to remember to keep seeds from 2019 crop onwards 😎

Hopefully will not have issues with the sweetcorn seeds I bought this year and will look to keep a cob from each crop for 2023 😃

I'll keep in mind using the contact seller link on an active item. Thank-you.