cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How do I change PARTIAL REFUND or send new settled refund amount ? RETURN ISSUE

I already offered 100 as a partial refund. Buyer and I settled on 150$ . How do i send the new refund offer?

 

Any help would be great!

Message 1 of 2
latest reply
1 REPLY 1

How do I change PARTIAL REFUND or send new settled refund amount ? RETURN ISSUE

@illumina777 

Refunds are not sent as offers.

To issue the partial refund to the buyer:

 

You can issue full or partial refunds for items in Seller Hub or My eBay up to 90 days after the original transaction. Here's how:

  1. Locate the order in Seller Hub
  2. From the dropdown menu, select Send refund.
  3. Choose a reason for the refund.
  4. Specify a refund amount for the item or for the order.
  5. Enter the desired refund amount, and select Send refund.
*lady*madonna*
Volunteer Ebay Community Mentor

Message 2 of 2
latest reply