Help! Any real people out there?

[tradingtreasureboutique]

I need help with a real person! Not an AI bot. they are useless! 

[tobaccocardyahoo]

Yes, there are real people, both buyers and sellers out here.

We could be useful or useless depending on whether there is a way to solve your problem.

[reallynicestamps]

If you are dealing with Customer Service those voices on the phone may be human beings but they are also not going to be very helpful.

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



These are also Real People.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

A further advantage is that the Chat employees are slow.

Yes that is a Good Thing

Rather than responding fast with what you want to hear, they take time to consider your problem and find the answer.

It may not be what you want, but it will be what you need.

Meanwhile, you can ask the busybodies fellow buyers and sellers here for advice based on our experience.