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Funds Being Held by Ebay for 2 weeks

I don't understand how Ebay can hold funds for 2 weeks for their claim of a Seller being rated "Below Standard" ..I had sent out two items that fit in a regular envelope and did not have tracking-  I have 100% Feedback and millions of dollars in sales since selling for 20 years.  

I called and couldn't put in a complaint or a grievance.   Any ideas on how to dispute this?

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