Damaged package item on delivery

[wiper1974]

Hi

I am fairly new seller and have problem with one of my sales. Until now i have 100% positive feedback and want to keep that way but here is the  problem:

Recently I sold item to buyer in Spain . Buyer recived package in very bad condition( ripped package and damaged item inside) and send me pictures of damaged package . Buyer didn't put any damage claim at post ( as far as he told me) and now want full or parcial refund because he state that i am guilty for poor package. I think that he should make claim at post office because of damage and refuse to collect package in such bad condition. I dont want to suspect that he broke package while he opened and damage item. I sents many items in similar packages all around the world and so far no report of damaged items inside.

I am from EU so I am not sending packages with USPS . Even I paid almost 40$ there aren't insurance for package value with my post courier.

How can i protect myself ?

Best regards

Tom

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[missjen831]

Hi, the USPS insurance protects you. You need to file the insurance claim. The buyer is protected by the money back guarantee. Refund the buyer and then file the insurance claim.