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Can negitive feedback from a buyer be changed after 4-5 months?

I had a new buyer leave me negitive feedback without contacting me first. This occured back around April 1 2017 and since then I have contacted her, smoothed things over, and she has agreed to change the feedback.  Can this be done?  I tried requesting her to, but it said that I had no items available to do so?  Thanks for any help.

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