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Buyer paid, never followed up on their purchase

TLDR version.

 

Buyer pays for an item.  Never sends me pertinent info regarding the listing so that I can ship it.  I message them, no reply.

 

I have already been paid.  I have already paid for the shipping label.  It has been too long to void the label or get a refund on shipping.

 

Is there a time frame where the money is just mine, or where they no longer have recourse, or where I have to refund or whatever.  Im kind of tired of this open ended order sitting here... but I equally do not want to lose even a penny because the buyer cant respond to messages or follow instructions.

 

Ebay chat was useless...

 

Anyone?

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