Buyer Says She is Returning Two Items After 26 Days

[maryrosa409]

I sold two items July 30th in an auction. The buyer paid about 4 days later. I send the items with tracking and she received them about 5 days after. She then began to complain about the items, and asked for a partial refund for the items and $3 for shipping. I did send her the $3 for shipping(as when I converted the money from US funds to Canadian I had excess), then felt that the complaints about the items themselves were not justified, so I said send the items back for a refund.

Now she said she did send the items back but I have received nothing. I feel like I'm being played. What should I do?

Mary

[jacbarcollectibles · Accepted solution]

If you did not receive the item back and the buyer does not have a tracking number to show the item was delivered back to your zip code then you do not have to refund.  If they open a case with eBay or PayPal respond that you never received the item back nor a tracking number to prove delivery.  It is up to the buyer to prove that the item was returned to you to get a refund.