I have a complex and unusual problem with EBAY and EBAY's VAT processing.
Being in EU, when I buy EBAY, EBAY will charge VAT and will handle this with the officials and all is fine.
In this case I had two items, A and B, from two different sellers, in my shopping cart. I ordered both and paid VAT for both. Doing the math on the items and the VAT amount, the numbers all tally.
Item A arrived last week and all was fine.
For item B, I received notice from the post office to pay VAT. Which is strange because I already paid VAT.
When I look up the transaction there is a "View Tax invoice" on both items. If I click on View for item A, I get the TAX invoice for item A, which is correct.
If I click on view for item B, I get the TAX invoice of item A!!!
Perhaps this is why the post office is charging me VAT again - VAT admin error by EBAY.
What complicates matters is that in addition to paying VAT again, I now have to pay an admin fee for the 2nd VAT payment. And that makes the item very, very expensive.
I contacted EBAY customer service and they are willing to re-imburse VAT but not the admin fee. And it is clear that there is a bug in the EBAY VAT handling system: when asking invoice for item B I get the invoice for item A.
Is there any way to escalate this? How to proceed?
