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cloudsaboveus
Community Member
Posts: 2
Registered: ‎10-16-2013
Accepted Solution

mouse over image zoom not working

My mouse over image zoom stopped working recently. Does anyone know how to fix this issue? Thanks

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fossil_diver
Community Member
Posts: 4,949
Registered: ‎10-21-2010

Re: mouse over image zoom not working

in reply to cloudsaboveus

How many pixels are your pictures on the widest side? I resie mine to 1600 x 1600 the zoom works well.

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shipscript
Community Member
Posts: 4,537
Registered: ‎07-03-2003

Re: mouse over image zoom not working

[ Edited ]
in reply to cloudsaboveus

If you are using the Quick Lister tool, the supersize and zoom features broke some weeks ago and are not being applied to photos. You will find that your photos display no larger than 640. 

 

I've reported the problem to the programmers, who confirm something strange has happened. Until eBay figures out what went wrong, you may want to click the option at the top of the Quick Lister tool to switch to the Advanced listing tool where the supersize and zoom are still working and are applied to new uploads.

For Photos, HTML, CSS and template questions, please visit the Tools & Apps forum.
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mes0_4
Community Member
Posts: 4
Registered: ‎05-12-2011

Re: mouse over image zoom not working

in reply to cloudsaboveus

I just got off a chat with a eBay representative.  The Picture Pack is not free.  Anyway, the bottom line is eBay is having a problem - so it is nothing we are doing.  They are working on it and hopefully it will be fixed soon.  I believe many accounts are affected - but not all.  If not fixed soon, I can email her directly but she is sure they will resolve it soon.  You don't have to have the upgrade to use the mouse zoom, only the pictures must meet a requirement of 800 pixels (I think that was the number?)  My older photos worked with the mounse zoom, it is only recently that it stopped working for me.  So I was looking in frustration to see what I did different with my camera settings.  But now I am relieved that it is nothing we are doing!  Hope this helps and only time will tell if the issue gets resolved.

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shipscript
Community Member
Posts: 4,537
Registered: ‎07-03-2003

Re: mouse over image zoom not working

in reply to mes0_4

Thank you for your update.

 

The picture size requirement for Zoom is 501 pixels, although eBay is now sporadically applying zoom to undersized photos as well.


mes0_4 wrote:

I just got off a chat with a eBay representative.  The Picture Pack is not free...you don't have to have the upgrade to use the mouse zoom.


Perhaps this above statement is a typo? Perhaps you meant to type Picture Pack is now free?

 

Anyway, Picture Pack is indeed free on the US and Canadian sites (since summer of 2012)  and UK got free Picture Pack this past summer. It is automatically applied to listings, so you don't need to upgrade to it because it is already there.

 

In the past, users were having problems when they inadvertently turned off free Picture Pack, and then lost the zoom and supersize features on their new uploads. That is why we sometimes advise sellers to make sure it is still selected. Eventually, when Picture Pack is free in all markets, the option will disappear from all the listing tools.

 

The Zoom capability may have disappeared from the Quick Lister (WebNext system) sometime last month. I sent a report to technical staff around the third week of September.  Having gotten no response, I contacted a different tech last week, who confirmed that the Picture Pack was still being applied to the photos in my test listing, but some secondary process was not configuring the database to indicate supersize and zoom should be enabled. They had some investigating to do, and It sounded a bit sticky to me, so I'm glad customer service thinks it will be resolved soon.

 

For Photos, HTML, CSS and template questions, please visit the Tools & Apps forum.
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mes0_4
Community Member
Posts: 4
Registered: ‎05-12-2011

Re: mouse over image zoom not working

in reply to shipscript

This is a response from my chat with the eBay representative about the magnifying mouse - I am very new to selling, and this is the first answer that made sense to me:

 

Oh, yes the picture pack option is actually an added feature that costs extra if that's what you're looking for. It's also known as Gallery Plus. I was looking at a few of the recent items listed for sale and I don't see the picture pack option selected since they were listed using our quick listing tool.

 

--Ok, found your answer! Thanks so much for your patience with me on that!  So, Gallery Plus only costs extra if your pictures do not meet the requirments of being at least 800 pixels on the longest side. If your pictures meet the requirement it is automatically added to the listing without you even opting in with the checkbox and it's free.  However, right now, we are experiencing a known site issue where it's not working on some listings. hey are working on it because it's a known site issue (not just your account has been impacted). So, as soon as they get that fixed, it shouldn't be an issue any longer. 

 

The above is copied for the transcript.  But, perhaps I will have to see about the checkmark for the picture pack.  I have never seen it.  Is it only when you first list?  I don't see it in the listing by any of the pictures.  I am glad we have these forum, at least others are having the problem until we or eBay figures it out.

 

 

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shipscript
Community Member
Posts: 4,537
Registered: ‎07-03-2003

Re: mouse over image zoom not working

in reply to mes0_4

mes0_4 wrote:

This is a response from my chat with the eBay representative about the magnifying mouse - I am very new to selling, and this is the first answer that made sense to me:


 

First a word of warning.  Online or telephone customer support is adequate but should be taken with a grain of salt. They often get the details wrong, particularly if new or in training. If you receive an answer that does not make sense or that does not seem to fix the problem, get a second opinion from another CSR (customer service representative).

 

 

Picture Pack and Gallery Plus are two different features entirely, and they both have a magnify option, so there can be some confusion in discussing the issue.

 

Picture Pack applies to photos inside the listing, while Gallery Plus applies to photos that display on the search page.

Picture Pack is free. Gallery Plus is not.

 

The CS response about automatically adding GalleryPlus/PicturePack to the listing is muddled.

 

Picture Pack is free and its Supersize and Zoom are automatically added to the listing if your photos are at least 501 pixels on the long side. There is no surcharge if the photos are undersized.  Recently, due to an eBay bug, photos uploaded from the Quick Lister tool do not trigger Supersize and Zoom inside listings, and that is the problem discussed in this thread. The problem does not exist for photos uploaded through the "Advanced" or full-featured SYI (sell your item) listing form.

 

Gallery Plus is an added option that costs extra, but it is also free (and is automatically applied) in some categories. There is no picture size requirement for Gallery Plus, since the option merely pops open an extra view on the search page. Gallery Plus may display on the search page as "Enlarge" (showing just photos) or as "Quick View" (showing a photo with some item specifics), depending on the listing category.  I have not heard of any recent problems with Gallery Plus.

 

 

For Photos, HTML, CSS and template questions, please visit the Tools & Apps forum.
eBay Community Hall of Fame 2007
Free Resources for Better Auctions • Programs • Tools • Templates • Help • Guides
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mes0_4
Community Member
Posts: 4
Registered: ‎05-12-2011

Re: mouse over image zoom not working

in reply to shipscript

If you click advanced tool there would be not extra charge?  Is it possible to switch a listing in the quick listing to the advanced or will it count for an additional listing?  You are very helpful.

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shipscript
Community Member
Posts: 4,537
Registered: ‎07-03-2003

Re: mouse over image zoom not working

in reply to mes0_4

mes0_4 wrote:

If you click advanced tool there would be not extra charge?  Is it possible to switch a listing in the quick listing to the advanced or will it count for an additional listing?  You are very helpful.


 

While in the listing process, you can switch between the Quick Lister and the Advanced listing tool and you will not be creating a new listing. You will be working on the same listing.

 

However, you may lose some data if you switch between the Advanced listing tool and the QuickLister without saving first, and may have to re-enter that data.

 

If you revise an existing listing, it will open in the last-used editor. So if you revise and see the Quick Lister, you can switch to the Advanced tool to upload replacement photos and save from there. The next time you list or revise, the Advanced tool will probably open, but you can switch as needed.

 

Newer sellers prefer the workflow of the Quick Lister, so, until eBay fixes the Zoom problem, it might be simpler to start a listing in Quick Lister, post it with one photo, and then revise and use the Advanced form to replace the first photo and upload all remaining photos.

 

For Photos, HTML, CSS and template questions, please visit the Tools & Apps forum.
eBay Community Hall of Fame 2007
Free Resources for Better Auctions • Programs • Tools • Templates • Help • Guides
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mes0_4
Community Member
Posts: 4
Registered: ‎05-12-2011

Re: mouse over image zoom not working

in reply to shipscript

Thank you!  I used the advanced and love it!  Free and magnifying working as you indicated - you definitely have good advise - and it is much appreciated!

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cloudsaboveus
Community Member
Posts: 2
Registered: ‎10-16-2013

Re: mouse over image zoom not working

in reply to shipscript
I figured out the zoom issue when I decided to list an item using the Advanced Lister. The zoom feature worked, but not in the Quick Lister. Thanks for letting me know about Ebay wokring on the issue.
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