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12-06-2013 05:00 PM - edited 12-06-2013 05:05 PM
I paid almost $50 to ship an International Priority Express Mail (USPS Flat Padded Envelope) to Hong Kong on Nov 4th, online prepaid at 16:32pm and dropped on the counter (as the USPS staff indicated) around 16:40pm, all on the same day. I asked a scan but got refused, I was told no scan for online paid mails. Today I checked online and the tracking info shows nothing but only "Electronic Shipping Info Received". I know usually it should have many updates at every station for this Express Mail but now it's 0. I called the USPS Customers Service and a guy told me he could not help me since the mail has NO SCAN on it, it seems "not even dropped off", and let me go to my post office to talk to a supervisor or a manager. I did. The local P O supervisor asked me several times about the tracking # and the address, then she said the mail was not there. I told here where I dropped, also there's camera there on the ceiling. She even talked with the staff who indicated me where to dropped off that day. Then she said she need to talk to a "station manager" and let me know the result. She said it "should" be out there but just "no scan" cuz it was a prepaid one. I asked if I can get paid if it's lost since I bought a $300 insurance for it, and I was told "NO", I asked why, I was told "no scan on it". I was finally told to go back office wating for here call and I did, til now...its like "catch 22", and I was like a ball, being kicked to and from. Is any one who one had the same nightmare(s) or any one who can help me??????
12-06-2013 08:27 PM - edited 12-06-2013 08:30 PM
Has the buyer of the item said anything to you about their item while you've been busy getting the runaround with USPS?
Not yet. But I can tell that this mail is gonna die. It will take at least 5 business days for an international Priority Express Mail delivery. But, usually, the mail MUST be at Chicago International Airport now (it takes maximum 3 days the Express Mail going from local post office to the USPS International Departure pont for after being put in), and MUST have at least 6 scans now (arrived/left scans at the original point, regional processing center and the Chicago Int'l Airport), even any scan was lost at any check point, it won't be lost at the next, unless the mail was totally lost at the VERY BEGINNING. If it is a First Class or a Priority Mail then it's very common that a no scan mail can still be delivered after 3-5 days but not for the Express Mail with over $200 insurance on it...the USPS may be sleepy on most regular mails but never on Insured (over $200) Express and will never miss any scan for them.
12-06-2013 11:25 PM - edited 12-06-2013 11:27 PM
Then I'd say that in this case, no news would likely be good news.
I suppose you could also try tracking the item on the Hong Kong Post website if you want to be really thorough about this, though.
12-07-2013 01:07 AM - edited 12-07-2013 01:11 AM
12-07-2013 10:49 PM
I paid almost $50 to ship an International Priority Express Mail (USPS Flat Padded Envelope) to Hong Kong on Nov 4th,
By any chance did you mean December?