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Community Member
Posts: 6
Registered: ‎01-29-2013

Seller charging more for shipping than what was posted in the listing

I won an auction that had shipping posted as $2.53 today. The seller sent me an invoice with the shipping increased to $6.51. I sent an email to the seller asking why I was being charged more than what was originally posted and I haven't received a response. I have not paid for the item. What should I do? Is it okay for the seller to increase shipping fees?
theatricalhead2toe
Community Member
Posts: 3,616
Registered: ‎01-25-2009

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

No, it's a violation for them to try and charge you more than the listing states.


 


 


Pay for the item and the $ 2.53 shipping and not a dime more.

Community Member
Posts: 6
Registered: ‎01-29-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

Thank you for the advice. 

Community Member
Posts: 6
Registered: ‎01-29-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

When I go to pay for the item it is automatically charging the $6.51. I'm very unhappy with this purchase. Could I cancel the transaction?

in.a.nutshe11
Community Member
Posts: 2,683
Registered: ‎01-11-2012

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

You can't cancel it.  Only the seller can initiate the mutual cancellation.


 


I would try emailing the seller again.


 


I wouldn't pay the extra.


 

Community Member
Posts: 32
Registered: ‎01-29-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

Report them to ebay

994john
Community Member
Posts: 716
Registered: ‎06-25-2007

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

It has only been a day.


This looks like a novice seller such as yourself, but nothing would indicate they are trying to pull a fast one on you.


It's more than likely some glitch or mistake.Be patient and it will work out.Try to call them?


After all, this is not world peace hinging on this enormous transaction.LOL.


If you give up your option to handle it on your own as poster #5 suggests, the situation will probably be escalated to  something that is actually bad.

pattonsmom
Community Member
Posts: 688
Registered: ‎01-14-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

I too would report them to Ebay if they don't respond to you today as those four animals will fit into a small box and can be shipped 1st class. She may have to pay a few cents more than the $2.53 she charged in postage - but that is her mistake that she forgot about the rise in postal rates. I've had to eat postage costs more than once - but that isn't the buyer's fault.

pattonsmom
Community Member
Posts: 688
Registered: ‎01-14-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

This was no novice seller - the items purchased were toys - not the t-shirt. This seller should know better.

Community Member
Posts: 6
Registered: ‎01-29-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

I still haven't received a response back from the seller. I just sent another email asking why I was being charged more than what was posted. I told her that from what I understand you are not suppose to do that. I asked the seller to cancel the transaction if the shipping isn't going to be $2.53. I will report it if we can't work it out. It may have been a mistake. Although, I don't think that is the case.

pattonsmom
Community Member
Posts: 688
Registered: ‎01-14-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

I don't think you'll hear from her. She will either send you a new invoice with the proper mount due or you'll never hear from her - she'll take the loss of her final value fees and then relist it.


 


Ebay has opened themselves up to alot of this with their advertising about how easy it is to sell on Ebay. These new sellers have no idea about policies or what they are going to run up against. As bad as I feel for the sellers, it will also alienate buyers - I know as I'm going thru a similar situation with a new seller.


 


If you don't receive a new invoice in a couple of days - use the report a buyer link on the item page and report her for trying to get more money for postage from you.

paris*poodles
Community Member
Posts: 7
Registered: ‎02-08-2006

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

you guys know that the post office raised rates, don't  you?

in.a.nutshe11
Community Member
Posts: 2,683
Registered: ‎01-11-2012

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen


you guys know that the post office raised rates, don't  you?



 


That doesn't matter in this instance.


Listing stated $2.53 shipping and the seller has to honor what is posted in his listing.

Community Member
Posts: 6
Registered: ‎01-29-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

The finally got a response from the seller. She wouldn't accept the orginal shipping of $2.53 and I wouldn't pay the $6.51. We agreed to cancel the transaction. Thank you everyone for all your input, it was very helpful.

arequipa
Community Member
Posts: 34
Registered: ‎12-30-2005

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

The odd thing is (if item 290855243888) is posted again and shipping says $2.53.


(as of 1-31)

in.a.nutshe11
Community Member
Posts: 2,683
Registered: ‎01-11-2012

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

Interesting that she relisted with the same shipping rate.


 


If it were me, I would leave negative feedback.

winteriscoming
Community Member
Posts: 5,085
Registered: ‎08-28-2005

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

The 2.53 quoted for the Fisher Price zoo toys is for Media Mail and toys cannot go MM. That looks to be just a listing error.  I am sure you did not think he would send your toys out Media mail.


 


Mutual cancellation seems right.


“Community just got a facelift, thanks to you! No, really. You told us it could be better & we changed it.”
winteriscoming
Community Member
Posts: 5,085
Registered: ‎08-28-2005

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

Although, clearly he is planning on it since he relisted it... /sigh.


“Community just got a facelift, thanks to you! No, really. You told us it could be better & we changed it.”
Community Member
Posts: 15
Registered: ‎05-01-2011

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

Report and leave negative feedback.

Community Member
Posts: 6
Registered: ‎01-29-2013

Re: Seller charging more for shipping than what was posted in the listing

in reply to sweetqueengreen

I can't believe she relisted it charging $2.53 shipping. That is so rude. I'm trying to report it and I'm having difficulty. Can anyone help me? I clicked on customer support, clicked on report an item or person, went through the steps and sent email. Recieved a response instructing me to call Ebay. Followed the directions but can't locate the phone number. Feeling frustrated. How do you find the phone number to call Ebay?