02-28-2017 08:19 AM
Clearly eBay is not listening to its sellers or CS agents. Many sellers have complained that eBay continues to count late shipments while a seller is on VACATION against them. This is absurd.
On a seller's listings during VACATIONS it could not be more obvious to buyers that their orders will not ship on time, therefore they are NOT disappointed or surprised.
When I brought this to the attention of a CS agent on Twitter, one told me that's because "some sellers have staffs that can ship while the seller is on vacation." Duh! Those sellers don't NEED vacation mode.
02-28-2017 08:25 AM
This has been a problem forever. Ebay simply cannot bring themselves to help sellers. The only way you can cover for this is to extend your handling time to the number of days before you can ship. they are well aware of this setting.
02-28-2017 08:31 AM
02-28-2017 08:32 AM
Ebay SHOULD be carring that the buyers are all good with it, happy, okay with the delivery, but they don't. Just another excuse to stick it to sellers and cut off your discount. Now that it has shrunk, don't worry about it.
02-28-2017 08:43 AM
I think on April 30 I will change my return policy to 7 days and not worry about late shipments any longer. I have been TRS forever but cutting the discount in half is no longer worth jumping through hoops especially given eBay's refusal to take vacation mode into account.
02-28-2017 08:54 AM - edited 02-28-2017 08:55 AM
Now, where has it ever been noted in the TOS that a seller was allowed to, or could, take a vacation without penalty? If a seller isn't available to ship a buyer what they want, NOW, then, that isn't a good experience for the buyer.
Just because there is a 'vacation' feature on your listings, is no indication that you are allowed to go on vacation. All it is, is a warning to buyers that they are going to get their item late and be ready to file a claim.
What in the world does a sellers's time off have to do with a 'great buying experience'?
/sarcasm
02-28-2017 08:58 AM
I used it once, and all of my buyers were great with getting their items when I returned, sent each and every one of them a note while on vacation. They bought, KNOWING that their items would ship when I returned. If they weren't, I also asked them if they wished to cancel.
The only people that had 1 single problem with me taking a vacation, WAS EBAY.
02-28-2017 09:32 AM
@baggs-2017 wrote:
I used it once, and all of my buyers were great with getting their items when I returned, sent each and every one of them a note while on vacation. They bought, KNOWING that their items would ship when I returned. If they weren't, I also asked them if they wished to cancel.
The only people that had 1 single problem with me taking a vacation, WAS EBAY.
I'm glad this topic came up. I understand the perspective, there are two options with vacation mode - one hides the inventory from the buyer, the other still allows buyers to make purchases. We do not have any change to announce about how vacaction mode works, but will take this back to leadership. Until then you can always choose the option to not show inventory to buyers. Obviously htis means reduced sales, as a business it will be your call.
Thanks for selling on eBay.
Brian
02-28-2017 06:37 PM
Brian,
It is absurd that eBay suggests Store owners remove inventory from the site in order to avoid getiing dinged for performance standards. What am I paying eBay monthly subscription fees for? Have a little sympathy for small business owners who don't want to ship 52 weeks a year.
Vacation mode sales SHOULD NOT COUNT against late shipments or at least be treated differently. Find a compromise solution besides inventory removal.
02-28-2017 07:18 PM
02-28-2017 07:20 PM
02-28-2017 07:22 PM
02-28-2017 07:23 PM
02-28-2017 07:24 PM
02-28-2017 08:10 PM