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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

What Seller Protection? eBay lied and protected a scammer

Sold an item for $1160 on 3/22 and was signed for and delivered on 3/28. Heard nothing from buyer until 4/3 claiming that they had received 5 books instead of basketball cards that were sent to them and they left negative feedback, opened an eBay cas...

Buyer demanding refund, threatening chargeback over 120 days later

Hi, I had a buyer purchase a handbag jan 4th, the bag was delivered jan 13th.120 days from January 13th is may 13th. Buyer is contacting me saying that they didn't carry the bag until April and realized it was not leather and not authentic.This claim...

Shipping on new listings

What have they done to the shipping options on listings? It used to be so simple. Now it's messed up. I don't want it to be the same for all listings because sometimes it depends on the size and weight of the package. And for some I only want to use ...

EBay collecting fees on shipping and taxes how is this legal? Class action lawsuit?

I sell an item for 75.99, I charge shipping fee of 15.99 and sale tax is 9.29 which gives a total of 101.27. But instead of Ebay charging the fee of 12.9% (which is outrageous) on the 75.99 they are taking 12.9 % on the total 101.27!! Now how in the ...

Do you pay for the whole refund including fees when eBay sides with the buyer?

So I am out of town for a month and I put the listings on my account on pause, or at least I thought I did but I guess I messed up somewhere (first time doing this). A few buyers bought some of my items a few weeks back but because I didnt check on m...

Says I under paid

I weighed the item before I shipped it and it was 52 pounds so I put the label as 55 just to be safe said I under paid and charged me 262 dollars

Comic book sales

Hello community!Say, has eBay comic book sales simply dried up, or is something else going on? We used to have orders going out every single day, now we are lucky to get one or two a week, if that. It's not like we don't have good product, we do, but...

Selling - 10 day auction ended with single bid, 4 days early? No apparent Buy It Now option...?

CONCLUSION: I wasn't paying enough attention and made a mistake, silly me. Lesson learned to double check auction durations! UPDATE: there's a high possibility that this slipped the net and ended up as a 7 day auction, and I just didn't realise it......

System Crash

Is anyone else having a continuing problem with Ebay crashing? Works fine for a bit and then it crashes and I get "Error Page" and it just freezes.

Has something changed on listings with Free Shipping?

I notice that on some of my listings the shipping cost is not mentioned where it used to say Free Shipping. It just says 'delivery varies'. What is that? I've changed nothing. What in the world? How would the buyer know the cost of shipping? OVERLOOK...

Why are my funds still being put on hold? I don't understand this.

I've sold over 100 items, over $6k in sales total in the last 90 days, I have 33 positive feedbacks, I dont understand why my sales funds are STILL being put on hold. This is so incredibly frustrating. I understand that I am relatively newer seller b...

Acct suspension

Hey, I recently was restricted from using my account due to a previous acct with a balance. $ 387. Dollars to be exact for an rc car that was sold on my previous acct. it was a long story of lying to eBay then when proven wrong he changed the story. ...

Does ebay return gst to seller in india

I want to know that ebay is applying different type of fees. Do they return gst to seller who are from india

Resolved! Country of Myanmar missing from Country listing - WHY?

The country of Myanmar missing from 'Country/Region of Manufacture' drop down that you'd see when creating a listing - WHY? The answer isn't Burma because that's not on the list either. The answer might be this country is on a list of 'rogue' countri...