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eBay now requiring item photo as part of return.

The assumption that everyone has a device to take photographs is wrong, and this new demand stops the Return Request in its tracks.  And, finding "direct  contact" with eBay is extremely difficult.

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Re: eBay now requiring item photo as part of return.

Anonymous
Not applicable

In the absence of returning an item in person, how else do you expect to convey condition or support your claim?

View Best Answer in original post

Message 8 of 46
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45 REPLIES 45

Re: eBay now requiring item photo as part of return.

When you make a purchase online then you have to expect to return it using an online process. If this were an in-person retail establishment, then you wouldn't balk at the request. You chose to purchase online, your choice not to own a mobile phone, in 2022, places you at a disadvantage to life in general. Best of luck to you.... 

Message 2 of 46
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Re: eBay now requiring item photo as part of return.

Where are you reading that a photo is required for a return?

Message 3 of 46
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Re: eBay now requiring item photo as part of return.

It is not my choice not to own a mobile phone or other device.  You probably could have been more condescending, but it was sufficiently so.

Message 4 of 46
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Re: eBay now requiring item photo as part of return.

Thank you.  In the Return request.  It used to be option to enter a photo, but now it is a demand that stops proceeding with the return process, so that the Confirm Return button is not "live."

Message 5 of 46
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Re: eBay now requiring item photo as part of return.

Now seems to be randomly required to provide a photo.  Some past posts have been made.  As usual, likely no rhyme, nor reason as to which require, and which do not. (eBay secret to protect eBay/sellers)

Message 6 of 46
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Re: eBay now requiring item photo as part of return.

I have no mobile phone. How will I ever exist?

Message 7 of 46
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Re: eBay now requiring item photo as part of return.

Anonymous
Not applicable

In the absence of returning an item in person, how else do you expect to convey condition or support your claim?

Message 8 of 46
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Re: eBay now requiring item photo as part of return.

Usually, I find your replies here to be spot on, but will have to disagree with you about this.

The person who said you seemed condescending was right, although I don't believe you meant it to be.

I, too, do not have a cell phone (by choice) nor do I have a digital camera.  I remarked on the Boards quite awhile back that I guess, if I receive something not as described, I'll just have to keep it.

BTW, haven't yet had any occurrence where my lack of a cell phone and its accompanying cost has placed me at a disadvantage in life in general.  When/if that does occur, you can be sure I will report it somewhere.

Message 9 of 46
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Re: eBay now requiring item photo as part of return.

I did not click Accept as Solution.  And, when the item is back with the Seller, the Seller would test and see that the item does not work.

Message 10 of 46
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Re: eBay now requiring item photo as part of return.


@buyselljack2016 wrote:

Now seems to be randomly required to provide a photo.  Some past posts have been made.  As usual, likely no rhyme, nor reason as to which require, and which do not. (eBay secret to protect eBay/sellers)


Maybe ebay thinks this will protect sellers but I sure don't see how.

 

If I were a scammer and was going to pull the switcheroo scam, I would just take a picture of the item I received and then send back my unwashed laundry.   Seller then complains about getting dirty laundry and it becomes a typical he said-she said dispute.   And we know ebay always sides with the buyer on those.

 

Another thought on this issue:   ebay should have announced this change.   To spring the photo requirement on an unsuspecting buyer is just not right.

Message 11 of 46
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Re: eBay now requiring item photo as part of return.

It seems more about a scam issue... To me I wish that it is require to take picture of the item at the post office or  before handing it to the post workers before it is taped up so I don't end up with a pile of rocks or someone trash.

Message 12 of 46
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Re: eBay now requiring item photo as part of return.

Perhaps you have a friend or relative with either a smart phone or a digital camera you could borrow?   Another possibility is if you have a printer/scanner?

 

Ebay should have announced this change.   Springing it on an unsuspecting buyer is just not right.

Message 13 of 46
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Re: eBay now requiring item photo as part of return.

Thank you.  I was surprised.  I do have a digital camera, but need to recharge the batteries.  I will send a thousand photos.  It's reasonable to request photos, even as they can be manipulated - easily manipulated.  The description of the problem counts more, in my opinion, as would the Seller's examination of the returned item.  

Message 14 of 46
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Re: eBay now requiring item photo as part of return.

Trust me -- it wouldn't help.  

Message 15 of 46
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