USPS damage claim

[theprodguru]

I am seller, created a shipping label for USPS ground advantage, shipped item and it arrived damage.  Directions were to go to labels section and file a claim. There is zero choices to file a claim.  Please help or have someone contact me.  thank you.

Jack 
TheProdGuru

[kensgiftshop]

Ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier on their website.

[slippinjimmy]

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@theprodguru wrote:

I am seller, created a shipping label for USPS ground advantage, shipped item and it arrived damage.  Directions were to go to labels section and file a claim. There is zero choices to file a claim.  Please help or have someone contact me.  thank you.

Jack 
TheProdGuru

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You file the claim directly with USPS not via eBay. For details on how to proceed see this page:

https://www.usps.com/help/claims.htm

[stephenmorgan]

When you are in the Labels Section click on the USPS Tracking Number and it should take you to the USPS web site where you can file a claim.

https://www.usps.com/help/claims.htm?_gl=1*ovnt4i*_gcl_au*MTM4MDA1MzAzNC4xNzA5NDE2NzI5*_ga*MTU2MzkzN...