01-03-2018 07:06 PM - edited 01-03-2018 07:07 PM
I note that in the holiday season many eBay parcels are delivered but can be stolen or go missing once delivered to the door! Is a seller obligated to offer signature required shipping especially on expensive items if the buyer is willing to pay!
01-03-2018 07:23 PM
No. Many sellers would, but they are not obligated.
01-03-2018 07:31 PM
No, but a seller would need to have signature confirmation if the item was $750 or more and the buyer filed an Item Not Received dispute.
01-03-2018 07:31 PM
A signature is required by Ebay on any item that sells for $750 or more.
01-03-2018 07:36 PM
@a*river*runs*through*it wrote:A signature is required by Ebay on any item that sells for $750 or more.
A signature would be necessary to win a “not received” case; however, it is not required, i.e. the seller can hope the buyer doesn’t open a case.
01-03-2018 08:32 PM
Signature confirmation should only be used in order to qualify for Seller Protection. The issue of porch piracy aside, buyers are often quite annoyed at having to pick up a package at the PO because no one was around to sign for it.
To address the issue of porch piracy, the seller is covered by Seller Protection on packages worth les than $750 as long as there is a scan showing that the package was delivered in the destination zip code. If a package is subsequently stolen from the buyer's doorstep, the seller is not liable.
01-04-2018 06:00 AM
“Signature confirmation should only be used in order to qualify for Seller Protection. The issue of porch piracy aside, buyers are often quite annoyed at having to pick up a package at the PO because no one was around to sign for it.”
If a buyer wanted to address the issue of porch piracy by paying me to add sig-con, I’d gladly do it. I’m obviously not obligated, but why wouldn’t I help a potential buyer?
01-04-2018 07:54 AM
@thatsallfolks wrote:“Signature confirmation should only be used in order to qualify for Seller Protection. The issue of porch piracy aside, buyers are often quite annoyed at having to pick up a package at the PO because no one was around to sign for it.”
If a buyer wanted to address the issue of porch piracy by paying me to add sig-con, I’d gladly do it. I’m obviously not obligated, but why wouldn’t I help a potential buyer?
Ditto.
thallidguy, the OP seems to be asking from a buyer's perspective, not as the seller.
01-04-2018 09:03 AM
As a Seller and if the item is under the $750 threshold, I would not require, but over, the threshold, yes I would. If the buyer requests Signature Confirmation, then, yes I would add it, maybe at my own expense dependent on the amount the item sold for. If the buyer requested, I may do 50/50 to be a little fair. I would much rather give any potential buyer peace of mind and have some peace of mind for me too.
01-04-2018 11:54 AM
@muttlymob wrote:
@thatsallfolks wrote:“Signature confirmation should only be used in order to qualify for Seller Protection. The issue of porch piracy aside, buyers are often quite annoyed at having to pick up a package at the PO because no one was around to sign for it.”
If a buyer wanted to address the issue of porch piracy by paying me to add sig-con, I’d gladly do it. I’m obviously not obligated, but why wouldn’t I help a potential buyer?
Ditto.
thallidguy, the OP seems to be asking from a buyer's perspective, not as the seller.
It was hard for me to tell. Usually, we hear from buyers who complain that they had to go to the PO and pick up a sig conf package.
01-04-2018 11:57 AM
@Anonymous wrote:I note that in the holiday season many eBay parcels are delivered but can be stolen or go missing once delivered to the door! Is a seller obligated to offer signature required shipping especially on expensive items if the buyer is willing to pay!
As noted, for sales of $750 or more, the seller has to use Signature Confirmation anyway, but on sales below that level, if the buyer is willing to pay for the service, then certainly I would have no problem with adding Signature Confirmation to their shipment if requested. They know the security (or lack of it) in their delivery area much better than you do.