Shipped an item via UPS purchased thru ebay - item arrived damaged - how to file a claim.

[sunshinechevy]

I sold an item and used EBAY for shipping.  The item arrived damaged and I issued the buyer a full refund.  My question is; how do I file a claim?  Where do I file a claim?  Thanks so much for any help!

[wastingtime101]

Hi @sunshinechevy . You have to follow a specific process, outlined here:

https://www.ebay.com/help/selling/shipcover/shipping-insurance-shipcover?id=4643#section3

And here's a PDF step-by-step tutorial:

https://ir.ebaystatic.com/pictures/sc/pdf/UPS_Claims_Process_for_eBay_Sellers_2022.pdf

Ask the buyer to hold on to the item and all packing material. UPS will require inspection for a damaged item claim.