I had sold some wheel spacers correctly detailing everything about them in the sale post with no returns accepted. About a month after a customer bought the item, he states it's the wrong size and he was mislead, even though that isn't the truth.
He opens a return case and is requesting a partial refund to keep the item. I know the item was sold as described, so I message him asking him to send me picture of the item with the ruler next to it to confirm his claim that I sold him the incorrect size. I've been messaging him nearly every day trying to resolve the issue, but the customer has not responded to any messages.
Now I see a "Refund Due Date" which is 2 days away and still no response. I don't want to issue a refund because I know I sold and shipped the correct item as described. What are my options and what will happen after the refund due date?
