My shipment is stuck at the Glendale Heights hub

[giscamerastoysntrains]

I have a shipment that arrived at the Glendale Heights, IL hub on April 5; according to the tracking information, it is still there. My buyer is not happy. How can I find out when it will leave the hub or if it has been lost or if there is some other problem?

[marwil_5529]

Hi there, i have similar problem whereby mine has been stuck since Wednesday 17th April, with no updates. Is yours still stuck at Glendale?

[ebooksdiva]

@giscamerastoysntrains 

@marwil_5529 

As long as tracking shows it is delivered you are no longer responsible. 
eBay is responsible for the delivery of the item to the buyer after being received at the hub. 
eBay's International Shipping program 

[marwil_5529]

Oh yes I know this, however when you buy something collectible, a refund is not what you want. 
So I was asking giscamerastoysntrains, if his tracking has resumed and his is no longer stuck at Glendale?

[714ricki]

Do you have the ESUS tracking number for the order from the order details? If yes, then there are numerous free online tracking tools that will give provide you additional details about the shipment.....info such as cleared customs, in route, at a transit point, awaiting Clearance, etc.

[giscamerastoysntrains]

Still stuck as of today.

[marwil_5529]

Oh that’s bad, looks like mine is going the same way as yours. People say you can just get a refund, but that’s not the point, you just want your item as promised. It’s so frustrating as there is nothing you can do about it, except keep waiting in the hope it begins to move. 
Keep me posted and I’ll do the same, if it begins to move at least there is some hope.