International shipping wrong address

[southeasterndatafl]

So I a bit of experience with the ebay and international shipping. I wanted to share a issue that is unavoidable if it happens to you. We shipped a product through the "GSP" the customer reaches out to us letting us know the shipping address is wrong. I reached out to the carrier and letting them know about the issues (they were awesome!) . I sent them the right address the customer is very happy with the help we're providing but the package doesn't seem to find it's way to him. I have no clue how the carrier got the wrong address.

The biggest thing that worries me is that the customer said

" I understand you are not responsible for the problem and you are trying to help me but as I paid this item using paypal and there are serious delivery issues, I ll contact them on monday if nothing has improved."

My experince tells me that Paypal will most likey side with the buyer which at this point I will be out of $400. I don't blame the buyer that's within there right and mostly likey I'll get the item back but I may not see it for a month.  I just wanted to share my story this doesn't happen that often. 

[agent006140]

with GSP,seller protection requires you to ship to Erlinger Kentucky with tracking ,then you are protected.

rest is GSP responsibility.

if buyer open a case with Paypal,you have to upload trackingto Kentucky,if this is good enough,someone could come along and chime in.

[agent006140]

when you said you reached out to the carrier and they were wonderful?

who is the carrier,GSP or someone used by GSP?

[southeasterndatafl]

It was Pitney Bowes Customer Service.

[monster-deals]

Once it hits Kentucky it's out of your hands. You already went above and beyond and there is nothing more for you to do.