International ebay shipping package stuck in Germany

[etac1988]

Dear ebay community, in September I bought an item from U.S.A. with ebay international shipping. 
I live in Italy, and usually this service works fine. 

But this package it is in Germany from 18th of September, and no more movements. 

I have two tracking codes: 
EEUS004189105IT
CG011277090DE

I attach screenshot from parcelsapp site. 

I called DHL support, and they  can't do nothing. 

Do you have any ideas what happened? 
Thank you 

[wastingtime101]

It left Germany on Sept 18th then got delayed or lost.

What's the estimated delivery date on the order? If the latest estimated delivery date passed you can file a non-receipt claim. Instructions here:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042

[etac1988]

Ebay already refund me, but I will be happier to receive the package and send again the money to the seller and ebay. Do you have any idea? 

[janet9988]

---

@etac1988 wrote:

Ebay already refund me, but I will be happier to receive the package and send again the money to the seller and ebay. Do you have any idea? 

---

Not possible.

[wastingtime101]

---

@etac1988 wrote:

Ebay already refund me, but I will be happier to receive the package and send again the money to the seller and ebay. Do you have any idea? 

---

If the package eventually turns up @etac1988 then you get to keep it. eBay refunded you and the seller was unaffected. Refund came from eBay's eIS program and there's no way to re-pay eBay. Though you can continue to shop on the site; I'm sure eBay and eBay sellers would appreciate your repeat business. 🙂

If this was not an eIS transaction then the refund would have come from the seller in which case you could message them to work out re-payment. Does not apply here, but it's info for future reference if needed.