How to refund overcharge on shipping after the order is paid and shipped

[34groungeffect47]

Overcharged a customer on shipping and want to refund the difference

[ebooksdiva]

Go to the order click the drop down menu indicated by the arrow as shown below, then locate and click send refund  

[monster-deals]

You can't overcharge a buyer for shipping.

They can only pay what is stated in the listing which is what they agreed to pay.