How to invoice buyer for re-shipping cost

[meeras.haz]

Hello, item returned to sender due to incorrect address, buyer agreed to pay re-shipping cost, ive already printed another label and dispatched it, how do i invoice buyer for additional shipping charge that buyer agreed to pay

[wastingtime101]

Hi @meeras.haz . In short: PayPal, Venmo, Zelle, or any option that works for both of you.

Alternately you can create an eBay listing in the services category for the cost of reshipping (make sure you factor in eBay fees to the amount you're charging).

Below is my standard advice for RTS (returned to sender) packages. Take the parts that are relevant to your situation.

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You have a few options. You should decide which route you'll be taking and communicate with the buyer, but wait until the item is returned (and delivered) to you before you take any of the following actions.

• You can refund the buyer the item cost minus original shipping and minus a portion of your eBay fees (fee credits are prorated on a partial refund so you won't get back fees on the shipping amount you withhold). Go to your orders page, find the transaction and select "send refund." On the next page enter the amount. After that, relist the item and if you still want to work with this buyer you can tell them to repurchase it with the correct name/address.
• Have the buyer sort out their address issue then pay for re-shipping. Send them an invoice through PayPal or give them your PayPal e-mail. This is post-sale so it's OK to exchange e-mail addresses. It's also OK to ship to a different address because it's technically not tied to the original transaction. You would not purchase the shipping label through eBay or upload tracking to the transaction. You would purchase it from an alternate site like pirateship.com or paypal.com/shipnow and you can send the buyer the new tracking # through e-mail or eBay messages.
• A different way to accomplish buyer payment for re-shipping is to create an eBay listing for the shipping cost (bumping it up to factor in eBay fees) and having the buyer purchase it, entering their correct address at checkout. You could purchase a shipping label through eBay for that transaction.
• You can cancel the transaction "problem with address" which will trigger a full refund to the buyer and your FVF would be credited.
• You can do nothing. The buyer's MBG protection is voided when there's a package delivery attempt. I don't recommend this because even though you'll win an INR (item not received) claim on eBay, there's nothing stopping that buyer from going to their credit card to file a dispute and why deal with all that? I also think handling it before it gets to this stage with a partial refund is the "right" thing to do if you're not going to make reshipping arrangements.
• You might also want to direct the buyer to this page so their address is updated for future purchases: Account Settings: Addresses

[monster-deals]

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@meeras.haz wrote:

Hello, item returned to sender due to incorrect address, buyer agreed to pay re-shipping cost, ive already printed another label and dispatched it, how do i invoice buyer for additional shipping charge that buyer agreed to pay

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I doubt you will see that money since you didn't wait to get paid before shipping it out.

In the future have your buyer paypal you the money first.

[yiweius2014]

Thank you for listing those options!    

I have similar issue --  the buyer provided a wrong address (USPS reported  "No Such Number"),  and I had got the returned item; but I messaged the buyer several times in two days, haven't got any replying.   Now I want to use the first option  in your list to refund the buyer. 

I have two questions : 

1)  how to calculate the portion of the ebay transaction fees?  in my case, the order total is $106.26, shipping is $6.26, and transaction fee is $16.13.  can I refund $83.87 ( $106.26 - $6.26 - $16.13 = $83.87)?

2)  how to avoid negative feedback from the buyer if  I didn't fully refund ?  I don't know why the buyer  provide an invalid address,   but I think it's his responsibility to pay the cost of the shipment and transaction fee. 

Thank you!

[714ricki]

In that scenario & before shipping it out again, I would ask the buyer to provide their Paypal email address so that you as the seller can send them a shipping invoice for the new label.

😎