Help with Returns!

[Anonymous]

I recently bought something and when I received it, it didn't match the photos in the descriptions at all. I successfully started a return request and ebay gave me a shipping label to print out and is telling me to ship it. However, I read on the forums that the seller has to first reply to you within three days, and then I ship it for the refund. What do I do, do I ship it as it says on my ebay page or do I wait for some reply from the seller?

Thanks. 

[sam9876]

Ship it.

[mam98031 · Accepted solution]

You need to ship it back.  Ebay auto approved the return request.  You have 5 business days in which to get the package back in the mail.  If you don't, on day 6 your seller can get the Request closed for a lack of buyer response.

You will be just fine.  Just mail the item back.  Once the seller recieves the time, you will get a refund within a couple of days.

Sorry you had issue with your purchase.  I hope you are able to find what you are looking for.

[penguins_dont_fly]

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@Anonymous wrote:

I recently bought something and when I received it, it didn't match the photos in the descriptions at all. I successfully started a return request and ebay gave me a shipping label to print out and is telling me to ship it. However, I read on the forums that the seller has to first reply to you within three days, and then I ship it for the refund. What do I do, do I ship it as it says on my ebay page or do I wait for some reply from the seller?

Thanks. 

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@Anonymous

I just wanted to clarify.

When you open a return request, the seller has 3 days to respond to the  request

The seller has responded by accepting the return ... No other response is necessary 🙂

Print your label and ship the item back to the seller

You will get your refund once the item shows "delivered".

[mam98031]

That has been changed to a 2 day response time for sellers.