Damaged item

[wgwgwgg]

I sold an item and purchased ups label directly from Ebay and when the customer received the item, they said it was damaged in shipping. How do I file a claim to get my money back for the damaged item?

[kensgiftshop]

Ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier.

[wgwgwgg]

Hello I cant file a claim as its eBay's ups account

[rseuqinh]

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@wgwgwgg wrote:

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@kensgiftshop wrote:

Ask the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier. 

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Hello I cant file a claim as its eBay's ups account 

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That's correct, here is how you file your claim on an eBay UPS label, for eBay to get the refund check, not you.