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Buyer wants a refund

Hello everyone I have a buyer who lives in Costa Rica and had her item sent to California and a friend brought it to her but when receiving the item she said it doesn’t fit. The item is an Extra Small and she is Claiming it’s a Small I did buy the item in store so I have proof it’s an Extra Small. She wants a refund but she says she can’t ship it back because she lives in Costa Rica and just wants a refund. It says on my page no returns. I would’ve gladly accepted her return though but she doesn’t want to ship it back? I would refund her if I got my item back Am I in the wrong? 

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Buyer wants a refund

Don't get drawn in to a back and forth discussion.

 

"Please file for a return with ebay and we'll get you taken care of.   When 

I've received the item back,   You'll be refunded"

 

No discussions,   No arguments.

 

Return for a refund.   

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