I had a buyer claim non delivery after 2 weeks from shipping date. Tracking shows that the package made it to the customers local post office but was then forwarded. After checking into it, I found that the customer was the entity that put in the forward request. The package had been forwarded to an address that was owned by the customer but tracking did not show delivery. It was priority mail so I told the customer to file a claim for the lost package. I guess that filing a claim spurred the post office into finding the package after another week and they updated the tracking to show out for delivery, not at the forwarded address, at the original address. It still does not show delivered. The buyer has a pay pal claim agaist my account and has not had any further contact with me. Should I wait for the customer to escalate it to a paypal claim? or should I escalate it? if neither of us do it what happens? I know that on a different dispute I waited for a long time and finally just wanted the wait to be over so I escalated it to a claim. Within less than five minutes I got a notice from pay pal that the dispute had now been closed in favor of the buyer. They didn't have time to review anything. I was so mad I called them on the phone and eventually they reversed their decision.
