need tech person to help with my images

[c.b.]

1) - first, pls confirm that you see blank boxes rather than images here in the **BODY** (description part) of my listing...

https://www.ebay.com/itm/202615734315?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

(i need more images than ebay allows so the images here are critical)

2) then - if you do not see them, why did my images suddenly disappear?  it's been in the past day only.  i can force a view, but the buyer will not spend the time doing that.  anyone know what happened and how to fix it?

if you see them, i need to know so i can figure out what is wrong on my end.

thanks!1

[castlemagicmemories]

Do you want to post this on the Tech Issues Board?  I'm not sure.  This is the Selling Board.  Hopefully someone can help you, there has been an intermittent issue with pictures, so this may be a glitch.

[mcdougle4248]

@c.b. 

I can see quite a few photos in the description area of your listing.  It did take a few seconds for all of them to load, but they are there.

[c.b.]

---

@mcdougle4248 wrote:

@c.b. 

I can see quite a few photos in the description area of your listing.  It did take a few seconds for all of them to load, but they are there.

---

thank you so much for checking and getting back to me so soon!

i don't see any of them on any of my listings actually...and they don't display on my smartphone.  but, i am using mozilla on both.  i wonder if it's a browser compatibility issue?

what browser are you using?

pls try this one -- it's a much lower rez image...

https://www.ebay.com/itm/202613345770?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

thanks!

if there is a problem, i will surely post it on the tech board.

[c.b.]

---

@castlemagicmemories wrote:

Do you want to post this on the Tech Issues Board?  I'm not sure.  This is the Selling Board.  Hopefully someone can help you, there has been an intermittent issue with pictures, so this may be a glitch.

---

ahhh... that could be it.  i hate to claim it's an ebay tech issue if it's just something with my personal equipment.  so, i try to find out first if i am the only one who is having issues.  thank you!!

[castlemagicmemories]

No worries~I just wasn't sure where you wanted to post this, so I posted what I did.

The site does seem to be a bit sluggish today.  I'm using Chrome.

[lacemaker3]

I can see the pictures in both those listings. I am using a PC and Chrome.

The first one has so many pictures that it does take a long time to load. The only way to fix that would be fewer or lower resolution pictures. This one probably will not work on a phone or tablet because there is too much data to be downloaded. The app needs the descriptions to be simple.

eBay has implemented Product Pages which don't show the description at all in order to accommodate buyers using mobile devices.

[mcdougle4248]

@c.b. 

The second listing that your shared is showing 1 photo on the description area.  I am using Windows 10 with Chrome.

[loveyourimagination49]

On iPhone 7. I see all your pictures. It took about 10 seconds to load.

[readabouthorses]

I could eventually see them if I wanted to wait around for them to load. They are very slow. I am using the latest Firefox, Windows 10 on a slow pathetic DSL connection.

[c.b.]

---

@readabouthorses wrote:

I could eventually see them if I wanted to wait around for them to load. They are very slow. I am using the latest Firefox, Windows 10 on a slow pathetic DSL connection.

---

even seeing them partially confirms they are there.  🙂  i only see blank boxes with no ability to 'view image' -- that option would normally be there.   yet, then why would my phone not see them either? this must be on my end, but it's weird that my phone doesn't see them.

thanks all!!  i will have to investigate this further.

[c.b.]

---

@lacemaker3 wrote:

I can see the pictures in both those listings. I am using a PC and Chrome.

The first one has so many pictures that it does take a long time to load. The only way to fix that would be fewer or lower resolution pictures. This one probably will not work on a phone or tablet because there is too much data to be downloaded. The app needs the descriptions to be simple.

eBay has implemented Product Pages which don't show the description at all in order to accommodate buyers using mobile devices.

---

thank you.  but, just for the record, all those images were loading fine on both my pc and on my phone.  so, something has changed somewhere...obviously somewhere on my end.

thank you so much for your help.

thank you all!

[c.b.]

okay - i *think* i found part of the problem.  when i get time, i will go over to the tech thread to ask questions there.  seems that the description is in a separate frame, and while it may have been earlier, it is displaying new characteristics (sometimes even displays a separate scroll bar).  so, they could be doing something that messes with the way my windows+browser combination interpret it.

i just figured out also that i have low memory on both phone and pc -- which would surely impact images. hehe

but, given you all have confirmed that it's ok for most people (other than loading so slowly), i am able to not worry about it affecting too many potential buyers.  thank you for being here 🙂

[mcdougle4248]

@c.b. 

Best of luck with your listings.  I hope they all sell for you.

[southern*sweet*tea]

Win10 Pro desktop, Firefox browser, lovely 2.5 Mbps DSL(on a good day, going downhill with the wind at my back). I see all your pics, but it took five minutes 32 seconds for all of them to load.