penguins_dont_fly is a Volunteer Community Mentor
Read and understand the policies.
Read and understand the MBG.
Keep a good inventory count. Don't list things you don't have in stock.
Have sufficient (suitable) packing materials on hand.
Ship on time with tracking ... using the method promised in your listing (do not downgrade)
Keep good accounting records.
Know your fees and expenses.
Keep your COGS down and your GPM up (buy low, sell high).
Too many new sellers do not take into consideraction the fees and costs associated with selling and then end up blaming eBay because they aren't making a profit.
Research your items.
Don't list things that 2000 other sellers are already selling.
Look at sold listings to see what is actually selling and at what price. Don't price things based on active listings.
Item titles should be EXACTLY what you are listing. No emojis, no fluff, no keyword spamming, no promotional wording. BRAND MODEL ITEM SIZE COLOR QUANTITY DESCRIPTOR. How is a buyer going to search for this Item? what words will they use? Those words need to be in your title, no others.
Pictures should be EXACTLY what you are listing.
Take your own pictures of the item that is in your possession. Do not use stock photos.
If you are listing a set of 2, there should be a picture of 2 ... no more, no less.
Pictures should have no text, borders or artwork.
Take pictures in bright, indirect light on a white (or at least plain) background.
Your item should take up at least 80% of the actual photo area.
Fill in all if your item specifics and add your own, if necessary.
Use an honest, accurate and detailed condition description. Do not just say "see pics". Do not say something is new if it is not. "Good" is not a valid condition description.
Describe your item. In detail.
Measurements, measurements, measurements!
Re-state the full item condition in the description.
Use short sentences and paragraph breaks ... don't use a big wall of text, fancy fonts or all caps. left justify your text. Make it easy for the buyer to read and understand.
Double check your spelling and grammar.
Make sure that your shipping price shown to the buyer is accurate. You cannot ask for more money if you get it wrong.
Most of all ... Be professional and polite in ALL communications with buyers. Even (especially) if they are being unreasonable or angry. Be the better person. Treat your customers the way you want to be treated.
@kudos_plaza wrote:Thank you very much for spending your valuable time in helping me!
You are welcome 🙂
What all of my words up there boil down to is ... Create an honest, accurate listing and keep your promises.
All buyers want is a good product, that is accurately described, at a good price that arrives in a timely manner. And to be treated with respect and courtesy.
If you give them that ... by taking the time and effort upfront in your listing to give accurate details and pictures ... You will have less problems after the sale.
Remember that the more honest details you can give in your Item Specifics and description, the less questions you will have (and less returns).
Also ... eBay procedures are not always straightforward. If you have any questions or problems, come here and ASK before you do something...especially if a buyer has a problem or opens a case.
And ... I can't seem to just say one thing LOL ... Use the Advanced listing form, not the quick form. There are many more options available to you when using the "business tool" form (and less of eBay's automatic suggestions that may not be the best for you).
https://www.ebay.com/help/selling/listings/listing-tips/using-business-tool?id=4159
