mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@brightlightbookseller wrote:Chances are those feedback comments violated policy for one reason or another. I've had many such comments removed successfully, but never ones that didn't violate any policy.
Some do and some don't.
"I bought more than one item , and they charged me more than one time ." This one likely because it covers two different transactions and FB is suppose to be for the single transaction.
That is the only one that I see might have a chance of getting removed. I could be wrong of course, but that is my opinion.
How many positives you have doesn't have anything to do with your problem at hand.
We all get tired. You are not on a island by yourself. Most active sellers experience similar problems with their buyers from time to time. However your rough edges in communicating with your buyers may be adding to your pain right now.
I would never advise any seller to refund a buyer and allow them to keep the product unless it was cost preventative to pay for return shipping. Then you might cut your loses. But for the most part require them to file a Request for Return. That can help you. If they file it but never return the item, you don't have to refund them and you can get the claim closed in your favor which will protect your FB.
Partial refunds, I also don't recommend those unless if financially benefits you to do so. Otherwise I'd have them open a Request for return and approve it to be returned to you.
Again, you are not being singled out. All of the experiences sellers that have been trying to help you have had their fair share of buyer's issue. I certainly know I have. You are not an exception, you are just like the rest of us.
@cellphonesmuseum wrote:yes but they don't want to remove this one.
And there is one more, the very old one. A guy from Zambia, he left the bad feedback after two months.
"I never received the item" Serious? what will everyone understand, that I took the money and did not send the product? When i tried to print the label, i realized for that country i can not trace the package and more than that, the insurance company can not provide insurance.So, i canceled the order and i gived a full refund
The old one is just something you have to live with. Buyers have 60 days to leave FB. You have about that same amount of time to get it removed if it has broken one of the rules. After that Ebay can't touch them. Their system literally doesn't allow for it.
If you have requested the removal of your most current one and you told them that it was a FB for two separate transaction, then there isn't much you can do about that one either.
But it would likely help you if you can reach out to Ebay and see if you can revise your comments to the FB that was within the last 60 days, maybe 90. I don't think you can, but the worse they can tell you is no. But you really do not help yourself with your responses, so if you can get them removed or edited, it would be better for you.
but they always have the option to return the item for a full refund.
Then your only Response should be "I regret you are unhappy with your purchase. Please return for refund."
If they do not return the purchase, you do not refund.
You might also add another Response "Refund on return offered January 10,2024. No return as of April 10, 2024"
You are not writing these Responses for the buyer, but for future buyers.
You have a LOT of negatives and neutrals , especially when we see that most of your FB is for purchases not sales and your sellers cannot leave negative feedback.
Your more pointed comments should be kept for Messages or better:
