mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
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This is a problem some sellers run into @shirleys809304 . In some areas the PO isn't doing what they are suppose to do, scanning packages when received or as they move through their facilities. The most sellers can to is contact their PO and try to get them to do this part of their job that they are suppose to do.
I personally had this problem when we first moved into the house we are in. We had a carrier way too close to retirement and she didn't want to do anymore than she absolutely had to or even less than that if she could get away with it. I tried talking to her several times. Nothing seemed to work. I even tried bribery with some homecooked items.
So I ended up contacting the Postmaster at our local PO. He was fantastic. and to this day this problem has not happened again, and my original carrier retired about a year later.
Just try to be patient. I know you would like the watch the tracking, but it appears the carrier isn't as concerned as they should be. Somewhere along the adventures of the package it will get scanned. It may not happen until it is delivered however.
I hope you will give your seller a break. This is not their fault. We can only plead with the PO to do their job but we can force them in any way. If your item doesn't get delivered on time or within a couple of days of when it should, then you may need to file a claim. But it is likely to get delivered and that won't be necessary.
Good Luck.
@shirleys809304 There are multiple possibilities. The main 2 are that the seller has printed the label & NOT taken it to the PO, but EQUALLY possible is that the seller HAS TAKEN the package to the PO & they did not get a scan.
The only way Ebay (or anyone else) knows if it's actually in USPS's system yet, is if there is a SCAN. Especially an Acceptance Scan, but any scan other than the 'label printed, USPS awaits' scan. The problem lies with the fact that the USPS often misses scans. Some PO's are very stubborn & don't want to do scans. That said, if it's truly in the USPS system, the vast majority of pkgs get a scan somewhere along the way, but it can take a few days.
So, at this point, you (and Ebay) have no way of knowing whether the seller actually took it to the Post Office or not. Not until a scan shows up. Typically the USPS system is updated more quickly than Ebay's, but usually only about an hour apart.
This is a problem some sellers run into @shirleys809304 . In some areas the PO isn't doing what they are suppose to do, scanning packages when received or as they move through their facilities. The most sellers can to is contact their PO and try to get them to do this part of their job that they are suppose to do.
I personally had this problem when we first moved into the house we are in. We had a carrier way too close to retirement and she didn't want to do anymore than she absolutely had to or even less than that if she could get away with it. I tried talking to her several times. Nothing seemed to work. I even tried bribery with some homecooked items.
So I ended up contacting the Postmaster at our local PO. He was fantastic. and to this day this problem has not happened again, and my original carrier retired about a year later.
Just try to be patient. I know you would like the watch the tracking, but it appears the carrier isn't as concerned as they should be. Somewhere along the adventures of the package it will get scanned. It may not happen until it is delivered however.
I hope you will give your seller a break. This is not their fault. We can only plead with the PO to do their job but we can force them in any way. If your item doesn't get delivered on time or within a couple of days of when it should, then you may need to file a claim. But it is likely to get delivered and that won't be necessary.
Good Luck.
@shirleys809304 wrote:
Thanks all for your helpful responses. And yeah, I thought twice about contacting the seller for the 2nd time, but guess I didn't think long enough. Hopefully, I didn't cause a lot of damage doing so 🙄. I forget how touchy some folks are these days. Ya think I'll ever be forgiven of that offense? No response required 🤣
@shirleys809304 You're welcome. I would not be contacting the seller again. But also you may not realize, that sellers are NOT required to ship as soon as you pay. They are required to ship within their STATED HANDLING TIME. It's a little hidden - it's in the Shipping section of a listing & click See Details.
So for example if your seller has 3 day handling, even if you paid on a Monday, they may print the label on Monday (or whenever) & not take it to the PO until Thursday & be perfectly within their right to do so & if that's the case, you would be bugging them by continuing to ask 🙂 Some sellers only ship once a week, as long as they're within their stated handling time, they are NOT breaking any Ebay rules. TBH, many of us do this to some extent b/c we get our pkgs ready, but we don't ship every single day. Each sellers situation is different.
ETA: IF a seller has what Ebay considers an EXTENDED handling time (can't remember exactly where that falls, I think it's around 6-10 days), there will be a yellow warning flag on the listing that says that the seller has an extended handling time.
@unemployed_husky wrote:You do know that eBay only forwards the information from the USPS servers right? Go onto USPS and copy and paste the tracking number. Don't use eBay. Also updated information on tracking numbers shows up with a 8-12 hour delay on mostly all occasions.
This is true. Ebay updates its information a few times a day from the carriers servers. Oddly enough I have seen times where the Ebay tracking has had additional information not showing on the Carrier's page.
