@bigdeals.etc wrote:
@Anonymous wrote:
I tell them the refund was instantly taken from my account, here's the paypal transaction # for the refund, and they can call paypal, their bank, or their CC company if they have questions about processing time.
Aren't Paypal transaction #'s one sided? I remember that from awhile back talking to Paypal reps. I.e. The seller will see a different transaction number on their payment page and the buyer will also see a different number on theirs when they view that same payment.
Hi @bigdeals.etc, you are correct that PayPal transaction numbers are specific to the party - a seller would have a unique transaction ID different from the Buyer for the same transaction. That being said, PayPal can use any transaction ID associated with the transaction to discuss the status of a payment or refund.
If a buyer has not seen their refund, we recommend the following:
- As a seller, confirm the status of the payment in your PayPal to make sure it has refunded from your end
- Inform the buyer that once a refund has initiated on eBay (via a cancellation or through a request), the funds can take up to 2 business days to process back to their PayPal account (though this is often times much faster)
- Beyond this 2 business day timeframe, the refund can take additional time depending on the funding source; if the funding source was the PayPal balance, the money will not move any further. If the funding source was from a bank transfer, debit or credit card, the financial institution may have varying timeframes to reflect the updated balance. This usually takes no more than 5 business days.
- If for some reason the refund has not processed to the buyer's PayPal account after 2 business days, this may indicate the refund is "stuck". eBay Customer Service can review this refund to submit for the funds to be manually processed within 5 business days of being contacted. These instances are rare, but do happen.
- A seller can provide any of this information they deem appropriate or simply direct the member to contact eBay Customer Service after 2 business days. PayPal can also address any refund concerns if needed.
- Reassuring the buyer that a refund processes automatically is the best course of action and that eBay Customer Service can address any specific concerns is the best course of action in most situations
As a side note, while most often when a buyer cannot locate the refund it is simply because it is still processing, the buyer may be running into confusion because they used a guest account to checkout and thus a guest PayPal account would be created for them. This happens even when the buyer pays a seller through the seller's Merchant Account. Payments made through eBay's Managed Payments would not be handled by PayPal in any way and issues would need to be addressed by eBay, specifically.
Don't hesitate to let me know if you have any additional questions!
