I sold a bunch of plants to this one buyer, something like 4 orders total and 29 plants total. Each order was sent to a different address, and the buyer bought/paid for 3 orders with a different account-he claimed it was “his brother’s” account.
I eventually found out that the buyer was selling plants on his eBay store, and buying plants from me to ship to his customers. He was charging his customers 3 times what he was paying me. But that is irrelevant to this case. I also did not find this out from him, but when a positive review popped up on his seller page for a set of plants identical to what I sent-and the buyer told me that those were, in fact, the plants I sent.
For each transaction, the buyer repeatedly asked NOT to submit tracking information to eBay, but to send them in a message to him. I now know that he asked that so that he could submit the tracking to his buyer’s eBay, because the same tracking number cannot be used for 2 orders.
Everything seemed to go well, and the buyer was happy with his orders. But, a few days ago, he opened a refund claim for my first order, saying that the item has not arrived. This is the same order that he got a positive review for on his selling account. A thing to note is that he made the refund claim through the account he bought the plants from, and not the account he used to message me previously.
Furthermore, the account he used to message me previously, wellspring_gardens64, is not his anymore. I messaged him there, asking what is this claim about, and someone responded claiming that he bought the account from someone else a few days ago. It seems my buyer got rid of his selling account.
Back to the claim, I sent the buyer messages with the tracking and asking for more information, but the buyer went directly to eBay. He said I did not give him 3 tracking numbers for all the orders (I did, but only put 1 for the claim, because the claim was for 1 order), and also stated he did not receive any plants for any of my orders (on the tracking it says delivered for all orders, to each of the 3 addresses). He also claimed that my tracking might be fake. He also claimed he bought the plants for his “pen friends,” for their birthdays. He also claimed I am a fraudulent seller and asked to report me.
Here is the tracking for my order he made a claim on: 9405509205568741776578. Tell me if that’s a fake number! I also have the receipt for the postage from pirateship.com.
eBay of course refunded the buyer the $100 for the one order. I just made an appeal, but didn’t receive a confirmation email so don’t even know if they got it. I also cannot attach photos of my messages, or the shipping receipt, as proof that what I said is correct. Is there a way to call eBay to resolve this?
I am afraid he will do the same with his other orders (total $300), and I will have to pay all of them. I cannot afford such a hit.
Thank you for your help,
Tomek
