I'm going to start out by saying this is 100% lifetime positive rating, for 24 years on eBay. Admittedly this is not my first negative, but some buyers didn't know how to handle their complaint and revised their feedback once I solved their issue (which they thought I wouldn't do).
So basically buyer does an empty box scam, and due to an INAD, I had to refund. I refunded on 9/11. This discussion is in an earlier thread.
Didn't hear from the buyer after the refund until today, 9/15, where the buyer sent me TWO messages demanding a coin set from me and calling me all sorts of names (even though he's been refunded), and in addition to sending me these messages, he leaves feedback that says he didn't get any silver in the set and it was the wrong year, despite making an earlier empty box claim (which I have evidence of in eBay messages, I also have proof from Chit Chat Express that the package they processed was not an empty box, which I provided to the buyer when he made his empty box claim). I offered to alert USPS of mail tampering because I didn't send an empty box, so if he received one, it must have been tampered with. (It's too early in the morning right now for me to get into that part of the story).
Anyway feedback is not removable because it doesn't violate policies, as all eBay does is read the content of the feedback and determine removable or not. They have removed feedback before (although in this case it was positive so I had to call) because some buyer left a tirade for another seller and duplicated the feedback through several transactions so it appeared on my profile.
I did speak to a CSR before the refund to discuss the situation (when I have a problem that might become too big to handle I make a call and get a call reference number so I can hold them to whatever they promised), but the defect removal people aren't concerned with that, even though the CSR agent read the message exchange between me and the buyer and said any negatives would be removed (as his changing story makes it appear to be an obvious scam).
Not really sure what to do now, except call in the morning and complain that I was promised something and they're not keeping their promise. (I'm very big on making people do the things they say they're going to do, as I generally always keep my word). I did see an option to send an email, so I went ahead and did that, as there's no way to reply to the email that gives the decision on feedback removal.
I'm trying to think of a good reply to what he wrote that doesn't hurt me, and wondering if not replying might be best. I know that calling your customers names or saying they are lying rarely helps in these cases and just makes me look difficult to work with. If I state I refunded him in my fb reply, I'm basically telling every scammer out there that all they have to do is make a claim to get a refund. I'd rather not make things easier for scammers to scam sellers.
C.
evry1nositswindy • seller since 2013
