I shipped a camera to a buyer with 0 feedback, but who paid immediately. During shipment buyer contacted me through eBay communications saying, "Hi this is [name deleted] I guess the camera I ordered from you did not make it to my house due some sort of address issue please get back to me asap si I can just give you another address to send it to. Thank you"
I replied that eBay would not approve of sending the item to an address other than the one on record.
Buyer replied, "So then a refund would have to be done then because it's being sent back to you dam this sucks"
I replied, "OK, no problem"
Next communication from buyer, "Hi is it possible I can just buy it again from you"
I replied, "I'd first issue a full refund. I'll do that when I receive the camera. Then I can relist it."
Then buyer asked me, "Can you text me when it's back up please I'll buy it asap my number is [number hidden].
I didn't send a reply to that as I know texting would be a violation of eBay policy AND I don't what to give my number out.
Camera came today with a return to sender label. I video'd the box opening just to make sure I wasn't sent a brick. Everything looked just as I packed it.. the box didn't even show signs of ever being opened.
Now I want to give a refund. I offer free returns, but this came "return to sender", NOT through an ebay return label... in fact, the buyer didn't request a return!!
What to do now? Full refund including postage? I paid for shipping through ebay so, customer paid a little more than I did. Do I block customer? Seems like a potential scam, but could be just a newbie who got his address screwed up.
Suggestions would be appreciated.. Thanks, Rob
