Buyer buys an item. Receives it, doesn't fit, opens return request with reason "didn't fit". Ships back and immediately escalates the return request to eBay. eBay somehow turns this into an "item not as described" case but asks buyer to return the item to me.
I receive the item and immediately contact eBay saying I will refund buyer but I don't have to refund original shipping because this was a remorse return and sellers don't need to refund shipping in these situations (expensive express international shipping).
eBay tells me offer partial refund to buyer if she accepts, which is unfair to me. Now they closed this escalated case with a full refund to buyer because item is delivered to me. No refund of shipping and also no refund of the fees charged to me.
Ever been in this situation and how did you solve it? Thanks.
