Really hard to stay positive

[tink012]

Someone pointed me to one of the eBay executive's seller store (actually this seller only has a free account, not a store). To my surprise, the seller does not accept returns. If eBay thinks customer experience is benefited by the ability to return items, wouldn't you expect the employees (especially executives) to fall in line with the rest of us?

I have tried to do everything eBay has encouraged, increased my return window, cut my handling time to one day, etc etc. I feel I have to constantly monitor my listings & the rules, & be nimble to jump through hoops and make change after change to my business practices.

eBay considers my sales on my other account not good enough (two for one?!!! Normal price per research, not inflated!!?) for a banner placed where it might be seen. eBay threatens to increase my fees if too many buyers return things (hm, that exec may have the right idea here); eBay messes up GTC listings (and you can't run sales for the first two weeks if you use 30 day instead of GTC); massive numbers of glitches with the many changes are apologized for but no gesture of goodwill such as a rebate/fee reduction etc is given; and no acknowledgement that vintage & many used/unique item listings are just NOT GOING TO WORK with a product catalog. And recently eBay asked for help on this product catalog for no pay - and the news says a bunch of eBay employees were let go. 

I read that eBay execs call us "noise"??? Is this true?

It is very hard to maintain a positive attitude. I used to really like working on eBay but now feel so worried and confused. I really, really liked shopping on eBay but now find other sites better. 

Really hard to maintain a positive attitude.

[zamo-zuan]

Completely agree. Our entire companies morale has decreased due to the things you discuss.

Besides the fact that we have dealt with glitch after glitch, lost more than 50% of our impressions for the majority of this year and then suddenly went somewhat back to normal without explanation, and that our brand has been requested to be added to the new catalog & we provided what they asked for, and are STILL not in the new catalog. Plus we were top in our category for years, and eBay's data states that the market share for top sellers dropped from 40% to 30% in the last year, and the stores that were traditionally the best-in-class are suffering.

Even top sellers are going out of business in this environment. I'm not sure how you are supposed to be a happy seller.

[divwido]

Your titles are not good.   Titles are there for people to search for items and your's are not good searchable terms.

[tink012]

@divwido I'm confused by your post. I did not ask for feedback on my store, nor was I complaining about sales or lack thereof. I was commenting (ok, complaining) about recent eBay glitches/policy changes and the lack of compliance to those policies by eBay employee-sellers (at least one) and saying how my morale was suffering.

[dola-71]

How do you know it was a eBay Executives account?

[tink012]

I know the person's name and the photograph on their account matches the person's name.

Trying to follow community guidelines and not post the name in case I was percieved as shaming the person.

[thatsallfolks]

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@tink012 wrote:

Someone pointed me to one of the eBay executive's seller store (actually this seller only has a free account, not a store). To my surprise, the seller does not accept returns. If eBay thinks customer experience is benefited by the ability to return items, wouldn't you expect the employees (especially executives) to fall in line with the rest of us?

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No, I think it's a good example of CHOICE for sellers who still don't get the fact that you don't have to offer returns or free returns. Why should they force their employees to do that when they're NOT forcing othe sellers?

[luckythewinner]

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@tink012 wrote:

Someone pointed me to one of the eBay executive's seller store (actually this seller only has a free account, not a store). To my surprise, the seller does not accept returns. If eBay thinks customer experience is benefited by the ability to return items, wouldn't you expect the employees (especially executives) to fall in line with the rest of us?

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I'm confused.

I have the option to choose "no returns".

The executive has the same option.

How is the executive not "falling in line" with the rest of us?

eBay encourages returns because that is good for eBay, not because it is good for the seller. 

I find it encouraging that eBay does not dictate to its employees.

[tink012]

Very good point, and I have started changing some listings to no returns. I do know that most boards and executive teams expect their members to follow the "best practices" as laid out in plans those executives and board members create, so I found it surprising and a bit discouraging.

[thatsallfolks]

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@tink012 wrote:
Very good point, and I have started changing some listings to no returns. I do know that most boards and executive teams expect their members to follow the "best practices" as laid out in plans those executives and board members create, so I found it surprising and a bit discouraging.

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Best practices can vary by type of goods being sold, a seller's volume, etc. Any "best practice" that's simply a "one size fits all" isn't a best practice at all.

[luckythewinner]

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@tink012 wrote:
Very good point, and I have started changing some listings to no returns. I do know that most boards and executive teams expect their members to follow the "best practices" as laid out in plans those executives and board members create, so I found it surprising and a bit discouraging.

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Here is eBay's Best Practices page:

https://pages.ebay.com/seller-center/listing-and-marketing/listing-best-practices.html

"eBay knows that the more generous your return policy, the more attractive your item will be to buyers, and you can customize how you handle returns based on your unique needs. Choose to manually approve specific return requests, who pays return shipping, and whether you accept returns at all."

I see nothing that demands that sellers "fall in line" when it comes to returns. In fact, they go out of their way twice in that paragraph to indicate that they are aware that not everyone will offer returns.

[sharingtheland]

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@divwido wrote:

Your titles are not good.   Titles are there for people to search for items and your's are not good searchable terms.

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What is wrong with OP's titles?  What would you do to improve them?

[harleyman49-us]

Very interesting. Just out of curiosity did you search any of their items? If so where were their items placed? meaning were they on the first page or buried on page 30. Just curious, thanks for posting.

[abfabvintage]

@sharingtheland

My point exactly. I have been tieing my hands today to NOT post but thank you for bringing that up. This seller has been here probably before you and me, yet the immediate reply is to denigrate what they are selling and how to make it better to improve what is really going on here. I have said before, maybe 90% of "teachers or grammar specialists or designers" are on this Board who feel they need to critique every poster who comes here. OK, I am gone lolol. If they ask for that critique of their items, they would ask for it. Thank you. Yeah, what would be done to improve to survive in this current environment. How about adding KICK ASS to the title. lol. Sorry, am done.

[abfabvintage]

@tink012

I think I know who you are talking about. No returns. Yet has store logo, but no store. Unless I am wrong. I understand your comment that if we are expected to do X, why isn't XX doing same. Keep trying to make it work. You have been here a long time. Thanks for your post. Not worth worrying. Just try to keep a positive attitude.