Here's a ridiculous story that totally ruined my day.
The buyer purchased a brand new Clarisonic cleaner from me. Factory sealed, never opened. Then messaged me claiming it was defective because it wouldn't charge and wanted to return it. I gave her the benefit of doubt since brand new items can be defective due to a lack of proper manufacturer quality control, albeit very uncommon.
So I said to open a return request and I would be happy to refund her if she returns it back.
The return request was opened, and I purchased an eBay return label. I did not upload my own.
Now I received negative feedback saying I knowingly sent an invalid return label and get called a scammer, great...
She never wrote to me why the label was invalid. Maybe it was because eBay sent a First Class Return Service label for a Priority Mail Flat Rate Box package and it was refused by her post office. That I don't know because her attitude and communication was horrible.
I called eBay and they refuse to remove the negative feedback.
Why should I be penalized for something that's clearly eBay's mistake and problem? It's ridiculous...
