In the last few weeks, I have received numerous messages and buyer's notes about not being able to find my listings, not being able to pay for the purchase, and what seems to be duplicate purchases. At this point, I only have 4 ongoing listings for the same product, but different quantities. I check the search rating on them almost every day, one of which is consistently #2 in search. That one is my heaviest hitter and is the highest in volume and price of the other three. So, I get a little antsy when one of my regular customers purchases a lesser volume package with a note asking why I am not selling my larger package or when will my larger listing be offered again?!?! So I take a look, and it's there in the #2 about every time.
I also get messages from my customers asking why they cannot pay me once they purchase. I can see their order in the unpaid field, which I have never had a problem with before. I don't have a problem with unpaid items. Well, I do now. I had to turn the unpaid item asst off so it doesn't open cases against my best customers! This led to yet another problem, they come back later, purchase and pay for item with no problem. But it is a problem, now they have purchased and paid for one item, but the prior purchase is still there as unpaid. All I can do is note each of these unpaid items as a duplicate, the system will not let me cancel them. Even if it let's me go through the steps of cancelling and tells me it is canceled, it's not. I have very loyal customers, but if they are getting nasty-grams from eBay about nonpayment, thing could get ugly real fast.
If anyone knows what could be causing this, please let me know. I am grasping at straws. As a last resort, I can start another fruitless series of calls to CS, repeating this over and over to every rep I get sent to. I also know that the posters here more knowledge and accurate advice than they do.
