05-03-2022 11:05 PM
On May 1 & 2 I have been charged with a large number of insertion fees by ebaymag while I have 400 free listings and never opted in for paid insertion fees. Ebaymag admitted the mistake and directed me to CS for a refund.
Now the circus starts: CS keeps asking me for tons of screenshots of every (!) transaction involved, both from the ebaymag side as the money account side. A simple query by someone from eBay should do the trick.
I am desperate since nobody seems to do the right thing: simply pay my money back. This is extremely frustrating.
05-04-2022 04:02 AM
I'm not familiar with ebaymag.
05-04-2022 04:04 AM
What is ebaymag? I have not heard of any sellers getting 400 free listings. Sellers normally get 250. Did you use more than 250?
05-04-2022 04:06 AM
05-04-2022 04:13 AM
This is the eBay dot com site (USA).
Log into the eBay.uk.co and ask on the community boards there.
eBaymag seems to be for sellers across the pond.
05-04-2022 04:24 AM
Nope, I have a .com account that allows me to sell on regional sites.
05-04-2022 04:24 AM
OP's stated location is Lithuania. I think they need to check with someone closer to their home.
05-04-2022 04:27 AM
I have a . com account, so it shouldn't matter.
05-04-2022 04:51 AM
I used to have an account with web interpret and it didnt matter
it did not matter because I do not think they ever made me one single sale
I finally found the email and asked them to cancel me out
if you want to sell international then you just do it...its not hard at all
05-04-2022 05:03 AM - edited 05-04-2022 05:05 AM
I don't think a .com account makes too much difference in the rules and procedures in your local area, when it is a different country. ebay-uk and -au and -de, etc. all have some different rules and policies.
05-04-2022 05:39 AM
@henscheper2 wrote:On May 1 & 2 I have been charged with a large number of insertion fees by ebaymag while I have 400 free listings and never opted in for paid insertion fees. Ebaymag admitted the mistake and directed me to CS for a refund.
I see you have 316 active listings.
What level of store subscription do you have that gives you 400 free insertions each month?
On the .com site, a starter store gives you 250 free insertions and a basic store gives you 1,000.
Are you sure you are not confusing your selling limits with your free insertions? The two are not the same thing.
05-07-2022 12:13 AM
400 through a promo
05-07-2022 12:27 AM
Wait for a few days. It'll probably be resolved.
07-15-2022 11:21 PM
I have the same problem. eBay and eBaymag scammed me and damaged me financially with insertion fees that were lied to me that they will be free. Total scam and no help from customer support, they only lie to me and they do nothing to charge back the fees from this crime.
07-15-2022 11:44 PM
Contact ebay through their Facebook page to get your fees refunded. The regular phone support usually hasn't been trained very well.