Proof of pickup is required to protect you against item not received cases.
For proof of pickup you can:
- use the eBay app to scan the QR code the buyer received through email
- use the eBay app to manually enter the 6-digit code the buyer received through email
To scan the QR code:
- Go to Selling on the eBay App.
- Go to the Sold tab.
- Select the Arrange Pickup banner.
- Tap the Scan to confirm pickup button.
If the buyer doesn't have the QR code available, ask them for the 6-digit code they received through email and manually enter it in the app.